Terms of Service

Last updated: [Insert Date]

Welcome to Pawsome Pet Store. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms.

1. About Us

Pawsome Pet Store is an Australian online retailer offering dog products and accessories.

Business Name: Pawsome Pet Store

Email: support@pawsomepetstore.com.au

Website: www.pawsomepetstore.com.au

2. Eligibility

By using our website, you confirm that you:

• are at least 18 years old, or have permission from a parent or legal guardian;
• are legally able to enter into a binding agreement; and
• will provide accurate and complete information when placing an order.

3. Orders

When you place an order, you are making an offer to purchase our products.

All orders are subject to acceptance and availability.

We reserve the right to:

• decline or cancel orders;
• limit quantities purchased;
• refuse orders that appear fraudulent or unauthorised; or
• cancel orders where pricing or product information contains an obvious error.

If your order is cancelled after payment has been processed, you will receive a full refund.

4. Pricing

All prices are displayed in Australian Dollars (AUD).

Prices may change without notice.

If GST applies, it will be included in the displayed price unless otherwise stated.

Shipping costs are calculated during checkout.

5. Payment

Payment must be received before your order is dispatched.

We accept payment methods offered through Shopify, which may include:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Other supported payment methods

We do not store your payment card details.

6. Shipping & Delivery

Delivery estimates are provided as a guide only.

While we aim to dispatch orders promptly, delivery times may vary due to:

• courier delays;
• public holidays;
• weather events;
• customs processing (where applicable); or
• other circumstances outside our reasonable control.

Risk in the goods passes to you upon delivery.

Ownership of the goods transfers once full payment has been received.

7. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

• a replacement or refund for a major failure;
• compensation for any other reasonably foreseeable loss or damage; and
• have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

8. Returns & Refunds

Our Returns Policy forms part of these Terms.

If a product is faulty, damaged, incorrectly supplied, or does not meet the consumer guarantees under Australian Consumer Law, please contact us as soon as possible.

If you change your mind, we are not legally required to provide a refund, exchange, or store credit. However, we may choose to do so in accordance with our published Returns Policy.

9. Product Information

We aim to ensure all product descriptions, specifications, colours and images are as accurate as possible.

However:

• colours may vary between screens;
• packaging may differ from images;
• measurements are approximate; and
• manufacturers may update specifications without notice.

Minor differences that do not affect the product's intended use do not constitute a defect.

10. Pet Safety

Our products are designed for use with pets.

However:

• every dog is different;
• products should always be used according to the manufacturer's instructions;
• pets should be supervised when using toys, chews, feeding accessories or other products that could present a choking hazard.

Inspect products regularly and discontinue use if they become damaged or unsafe.

Pawsome Pet Store is not responsible for injury resulting from misuse, improper use, or failure to supervise your pet.

11. Product Availability

We make every effort to keep our website up to date.

Occasionally products may become unavailable after an order has been placed.

If this occurs, we will contact you to arrange:

• a refund;
• an alternative product; or
• a delayed shipment if you choose to wait.

12. Promotions & Discount Codes

Promotional offers:

• are available for a limited time;
• cannot usually be combined unless stated otherwise;
• may exclude selected products; and
• may be withdrawn or amended at any time.

Discount codes have no cash value and cannot be exchanged for cash.

13. Gift Cards

If gift cards are offered:

• they are not redeemable for cash;
• they cannot be replaced if lost or stolen unless required by law;
• they are subject to any expiry period permitted under Australian law.

14. Intellectual Property

All website content including:

• logos;
• product photography;
• graphics;
• text;
• designs;
• branding; and
• website content

belongs to Pawsome Pet Store or our licensors.

You may not reproduce or use any content without prior written permission.

15. Website Use

You agree not to:

• misuse our website;
• upload malicious software;
• interfere with website security;
• use automated tools to access the website without permission;
• engage in fraudulent activity.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

We collect, store and use personal information in accordance with the Privacy Act 1988 (Cth).

17. Limitation of Liability

To the extent permitted by law, Pawsome Pet Store is not liable for indirect or consequential losses arising from your use of our website or products.

Nothing in these Terms limits or excludes any rights that cannot lawfully be excluded under the Australian Consumer Law.

18. Force Majeure

We are not responsible for delays or failure to perform our obligations where caused by events beyond our reasonable control, including:

• natural disasters;
• pandemics;
• industrial disputes;
• transport disruptions;
• government actions;
• internet outages; or
• supplier failures.

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website.

Continued use of our website constitutes acceptance of the updated Terms.

20. Governing Law

These Terms are governed by the laws of Australia.

Any disputes will be subject to the courts of the Australian State or Territory in which Pawsome Pet Store operates, together with any applicable Australian federal laws.

21. Contact Us

If you have any questions about these Terms or your order, please contact us:

Pawsome Pet Store

Email: support@pawsomepetstore.com.au

Website: www.pawsomepetstore.com.au